Career Conversations
Winning the Battle in Your Head
We all struggle with self-doubt, but it's a battle in our heads that we must win. Tune in to hear some tips to address it.
Taking the First Steps
When taking the first steps, it is important to fail often, fail fast and fail forward. Join me and Peter Ruppert, the author of Limitless and CEO at Fusion Education Group, as we sit down and talk about taking the first steps.
Finding a Champion
Sometimes, we need others to lean on to achieve our goals. This week, Peter Ruppert and I share our thoughts about the importance of finding mentors and those who will push you to achieve your goals.
Communicate When There’s Turbulence
Understanding when turbulence is coming and communicating that to your team is important. Recently, I was on a flight to the UK. As we took off, the pilot announced that we would experience turbulence over the ocean. They knew it would be a bit of a bumpy flight,...
Delegation Leads to Engagement
When we talk about delegation as leaders, we often discuss what we want to give up and what tasks we want others to handle, freeing us to focus on different priorities. Recently, during a conversation with one of our board members, Jill Bright, a...
Why Do You Want to Be A Leader?
Why do you want to be a leader? This is a question I often ask. Recently, I had the opportunity to speak at the University of Michigan and in a leadership and coaching class. One of the first questions I asked was, "Why do you want to be a leader?"...
Flexibility & Experience Over Performance
What gets measured gets done! I love this phrase; I'm a huge fan of Key Performance Indicators (KPIs). At Service Express, we have a robust performance measurement system. We look at things on a global scale, by country, region, office, and right down to the...
Prioritize Progress
We're at the end of the first quarter; it's time to reassess what we worked on in the first quarter and prepare for the second. Where did we succeed? What did we learn? How did we fail forward? Ask yourself these questions and figure out what to focus on in the next...
Consistency & Discipline
Let's talk about consistency! Last week, I discussed the importance of Finding Time for Fitness. For me, a morning workout is part of my routine, and it sets my mindset for the day ahead. Now that we're into March and daylight savings time has...
Finding Time for Fitness
Let's talk about fitness, working out, and being active. I just had a great workout this morning before coming into the office, and I'm pumped. So now, I want to talk about it with you. For years, even before having kids, I've always worked out in...
Characteristics of “A” Players
I recently saw a quote on Twitter that said the number one reason why 5% of people succeed, whether it's in sports, business, or any other field, is because they are willing to do more than what's asked. This has been my experience with the people I surround myself...
Hats, Haircuts & Tattoos
Hats, haircuts, and tattoos were recently mentioned in a tweet by James Clear; three things I happen to have. The tweet discusses the importance of decision-making and the outcomes that decisions lead to. With hats, if you try one and like it, you keep it. If not,...
Listen & Take Action
Leaders, listen and take action! This is a direct way to get more buy-in from your team. Spend time with them, listen to them, understand their obstacles and the problems that need solving. Then, lean in and remove the obstacles. Freeing your people up will allow...
About Me
I am the President & CEO of Service Express, a National Best & Brightest Company to Work For. Service Express has averaged double digit growth every year since 2001.
We attribute our success to a unique corporate culture that we call The Service Express Way. I am a member of the Young President Organization and sit on the Board of the Spectrum Health Foundation.
